Privacy Notice

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Originally built circa 16th century, The Kilns Hotel in Brentwood is a classical Grade II listed Queen Anne’s building having undergone many period changes over the years, surviving into the 21st century. It has now emerged as a beautiful petite hotel offering enormous charm, comfortable facilities and a great place to relax.

We offer excellent food and drink in The White Napkin Restaurant, lounge and bar, which has been nominated twice as finalists in The Essex Food and Drink Awards, Best Hotel Restaurant category.

What personal information we collect and store.

All of our team members are trained in how to acquire and look after your information, also to give you the opportunity to control your preferences as to what information you would like us to provide to you. Your data is recorded when you contact us enquiring about our services either in person at The Kilns Hotel, by telephone or email or through one of the booking portals. The security of your personal information is very important and The Kilns Hotel is committed to protecting the information that we collect. The Kilns Hotel has a legal responsibility to obtain and keep proof of client’s Name, Photo ID, Address and contact details.

What we will use your information for.

We ensure that your data is stored securely on our protected systems and is used only by us to provide you with the full all-round accommodation and restaurant or bar related services. We may use your name, address, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about accommodation or dining at The Kilns Hotel, newsletters relating to the current dining options, promotions or offers. Our legal basis for this use is consent.

Who will it be shared with.

During the course of our providing a requested service to you, your data may be stored or shared with any or all of the following partners.

Every Client

High Level Software – our booking management system

Campaign Monitor – E-marketing

Your personal details will be retained by The Kilns Hotel for the statutory six years and then will be securely destroyed.

Should you require a copy of your personal information that we hold, please email us on info@thekilnshotel.co.uk with the subject of Personal Data Access Request.

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